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General Questions

Which platforms does AoxVPN support? What clients are available?
AoxVPN

Our service currently supports Windows and Android platforms. macOS and iOS versions are temporarily unavailable for download due to platform restrictions. Thank you for your understanding and support.

Which node has the best speed?
AoxVPN

Network conditions vary by region. Choose the line that corresponds to the region of the website or game you're trying to access, prioritizing connections with lower latency.

Is data limited? Does using AoxVPN mean I can go online without consuming mobile data?
AoxVPN

AoxVPN has no data limits, but please note that if your device is not connected to the internet, you cannot use any VPN software.

Is AoxVPN safe?
AoxVPN

Yes, AoxVPN is safe. In terms of privacy and data protection, AoxVPN uses proprietary VPN protocol and 256-bit ECC encryption technology. No personal information is required to register, with a zero-log guarantee, and a built-in ad blocker to keep you free from ads.

How does a VIP account log into multiple devices (up to 5)?
AoxVPN

One AoxVPN account allows you to connect to five different devices on any platform at any time. Remember, regardless of how many devices you own, you can freely install AoxVPN on each of them. The only limit is how many can be actively connected simultaneously. If you exceed 5 devices, you will see a warning message indicating your account has reached the maximum device limit. You must sign out of one device before logging into a new one.

How to log into the mobile app after registering on the website?
AoxVPN
Step 1

Go to the AoxVPN app on your device, then check your account ID on the account page. This account ID is different from your website account ID. Tap the account details banner to enter the account settings page.

How to bind an email to your account?
AoxVPN
Step 1

In the AoxVPN app, go to the account page. Tap the top banner to enter the account settings page.

How to delete my AoxVPN account?
AoxVPN
Step 1

In the AoxVPN app, go to the account page. Tap “App Settings”.

Windows

How to install the Windows version
AoxVPN
Step 1

After downloading, if prompted during installation, click as shown.

Virus warning when installing the Windows version
AoxVPN
Hello, during download and installation, please first add AoxVPN to the exclusions list in Windows Defender to resolve this.

Follow these steps: 1) Open Windows Defender Security Center, click the “Settings” button at the bottom left. 2) Select “Virus & threat protection”, select “Virus & threat protection” settings, scroll down to “Exclusions”. 3) Click “Add or remove exclusions” and add AoxVPN to the exclusions list.

Windows version keeps failing to connect
AoxVPN
If the Windows version keeps failing to connect, it is usually blocked by antivirus software.

Solutions: 1) Add the AoxVPN program folder (i.e., C:\Program Files\Craft) to the trusted zone, rather than just adding the main program file. 2) If it is still blocked, close and exit the antivirus software, and you can use AoxVPN normally.

Connected but cannot access the internet
AoxVPN

Please turn off antivirus software such as Huorong.

AoxVPN software white screen
AoxVPN

1) First exit AoxVPN. 2) Delete all files in (C:\users\...\roaming\craft) and (C:\users\...\AppData\Roaming\craft). Note that AppData is a hidden folder. Then launch AoxVPN. How to show hidden folders: Win10: Open File Explorer, select "View" > "Options" > "Change folder and search options". Select the "View" tab, under "Advanced settings" select "Show hidden files, folders and drives", then select "OK". Win11: Open File Explorer from the taskbar. Select "View" > "Show" > "Hidden items".

Cannot download other apps from Play Store
AoxVPN

Please return to the AoxVPN interface, select "Global Routing" mode, then go to the Play Store to download the app you want.

Crashes or other issues
AoxVPN

In Task Manager, select "Details", find craft.exe, and set priority to "Realtime"

Browser cannot open web pages
AoxVPN
Step 1

Change your computer DNS to 114.114.114.114 and 8.8.8.8. Steps: Open "Control Panel" -> "Network and Internet" -> "Network and Sharing Center", select "Change adapter settings".

How to enable Advanced Mode [Speed Mode]
AoxVPN
Step 1

In the right sidebar menu, tap the account icon at the very bottom.

macOS

Which MacBook is compatible with AoxVPN?
AoxVPN

Currently, AoxVPN is only compatible with MacBook devices equipped with M-series chips. However, we are working on developing an AoxVPN version for other macOS systems. We understand the importance of expanding compatibility and are committed to making AoxVPN available on various macOS platforms.

macOS App Installation Guide
AoxVPN
Step 1

Open the Chrome browser and search for the AoxVPN official website. Press Command + Option + I on your keyboard.

How to enable Advanced Mode [Speed Mode]
AoxVPN
Step 1

In the right sidebar menu, tap the account icon at the very bottom.

App Installation & Launch Guide
AoxVPN
1. Download & Install

Select your CPU type (M series or Intel) to start the download, then open the .dmg to install. Drag AoxLite into the Applications folder.

Android

Huawei phone - Connect button has no response?
AoxVPN
Step 1

Go to Settings -> Apps -> App Management -> AoxVPN, tap "Force Stop". Or Settings -> Apps & Services -> App Management -> AoxVPN, tap "Force Stop".

Phone shows "Network Error" during connection. Please check if your device network is working properly?
AoxVPN

If you encounter this issue, please uninstall and reinstall.

After installing the AoxVPN app, it opens but cannot reach the main page?
AoxVPN

If you encounter this issue, please uninstall and reinstall.

What about crash issues?

If you encounter this issue, please uninstall and reinstall.

Malicious app issues?

If you encounter this issue, please download the APK again from the official website and install it.

What about virus warnings
AoxVPN

This is not a virus, it is a risk warning. Apps related to circumvention are often flagged. You can simply ignore it.

Others

Can't use TikTok in China? Latest solutions & unblocking tutorial (2024)
AoxVPN
How to Use TikTok in China

TikTok cannot be used in China because its services are primarily aimed at overseas markets, similar to platforms like Facebook and Instagram. It is not given special treatment just because it is a Chinese-owned product. After downloading and installing TikTok, many users may encounter prompts like "No network connection". There are two main reasons:

  1. 1. Access Restricted: Like Google, Facebook, and other foreign apps, TikTok cannot be directly used in China.
  2. 2. Carrier Blocking: TikTok detects the SIM card carrier. The three major Chinese carriers directly block access to it.

How to use TikTok (the international version of Douyin): If you want to use TikTok in China, you can try the following methods:

How to register a ChatGPT account from China, standard application process, no API or tricks?
AoxVPN

Please visit the AoxVPN Blog for details: Click here